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Messages - Dustin

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Success Stories / FULL REFUND FROM CC
« on: January 29, 2015, 02:17:59 am »
So, I went a different route, I found hounding paypal was going nowere fast.  They kept telling me over and over that they couldn't do a refund.  So I bought my unit on my mastercard, through paypal.   I disputed the payment, even though it was over a year ago, yes you read that right, a YEAR AGO!! I deal with BMO mastercard, and I explained the situation, the way I went, is I told them that they promised shipping in Q3 of 2014, and that they changed there shipping dates, and that they still did not have a unit to ship in Q1 2015.  I didn't mention anything about money wise, and how it wouldn't be worth buying, I just simply explained that I bought an item that was supposed to get, and I haven't received it, end of story.   I provided documents, showing how alpha technology changed there terms of service, and it took 8 weeks and I received back my money!  Best of luck, if you went through your credit card, I go with this route.

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Success Stories / Refunded 50% from ALPHA!
« on: October 20, 2014, 06:12:49 pm »
K so basically I sent the exact letter you guys were recommending, I then Email alpha and told them they had 2 weeks to respond before I pressed legal charges.  Today I received this email....

Hello there,
 
We are very sorry but as per our cancellation policy it has been longer
than 5 months since you placed your order therefore you are no longer
eligible for a refund. Please note we have been very clear and open with
our terms of order, it was released as a news update, it is easily
available on our website and you are urged to view it on the product
page before you order. Please understand our development has real costs
and your funds have gone into the production of it as per the terms we
agreed upon. Having said that whilst you are past both the refund period
and the payment deadline we have refunded you 50% of your deposit as a
gesture of goodwill. This refund has been issued to your PayPal.
 
Best Regards,
 
Alpha Technology Team



I will be contacting paypal today, to see if i can get the other 50% from them, I have called them about 6 times, each time though it seems they are getting more sympathetic, I will keep posted!

3
Small Claims - Post your Claim / Re: Your Claim?
« on: October 06, 2014, 11:54:09 am »
I just came across this website, whoever started this up, needs to have a donation thread somewere, as you are saving ppl alot of money!

I talked to paypal, filed a dispute, I went through mastercard as well, so they told me to file a dispute with them, I'm working towards now sending a certified letter, I was told by the paypal dispute agent that there is a substantial amount of people filing against alpha!

Thanks

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