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Messages - refundseeker

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16
Success Stories / PayPal Success
« on: October 03, 2014, 08:50:27 pm »
Tada!!!  Unbelievable! I went back to PayPal after reading that others have pressed PayPal with escalating to their Protection department or PayPal legal, and when I brought this up, the person on the other end said that many more Alpha T customers are on the list and regardless of Alpha T terms of purchase for refunds, since they have not shipped the unit to me and do not have a unit as proof that it exists, I get my money back NOW !  All I need to do now is go to PayPal and transfer the refund they just gave me for my 50Mh ghost unit and put that money back into my bank account!!!!!

I did take the time to fully explain the original refund policy of AT. I also made it clear about how AT took final payment and had to stop in July after the CC processor found out they did not have a product to ship. I also told the person that after I paid for my unit in January 2014, that AT sometime much later in the year tried to categorize all of us customers as businesses. The call center PayPal person was aware of all these things. She told me that her decision to give me back my money is solely based on no product being able to be shipped at this time. There is no way AT can wiggle out of this one. They have no product to ship, regardless of all the other conditions they tried to impose and lies they tried to tell to us.   Their day is over.

I suggest that if you used PayPal as payment, now is the time to strike and call back. Ask to escalate directly to their Protection or Legal department and make clear how you paid and never got your unit as promised by AT's own imposed NLT ship date of 30 Sep. You should be able to immediately get your money back.

Note from fightalpha: Sorry, I meant to modify my message above this one, but I accidentally modified refundseeker's message instead. I posted this not him, the original message is here: https://bitcointalk.org/index.php?topic=314402.msg9071828#msg9071828

17
Report Alpha / Re: UK's Fraud Reporting Tool
« on: October 02, 2014, 11:21:00 pm »
Thank you for the fraud information. I promptly went to that site and have submitted my report. This was easy to do. Just have your purchase information handy,  the name and address of Alpha Technology (You can find it on your updated invoice) and any additional names of those at Alpha Technology that you want to add as suspects.  I don't know if this will do any good but it can't hurt either. Hopefully AT gets all it deserves.

18
Report Alpha / Re: Call Paypal
« on: October 02, 2014, 10:31:34 pm »
I just got off the phone with PayPal. Be advised that although they have a policy of 45 days before and now 180 days starting in Nov 2014, if enough people who used PayPal will just call them and discuss this dispute, they will continue to add to a "collective" complaint list and if enough people complain about AT then they will go after them. They do not have enough yet so CALL CALL CALL them.  The person I spoke to at PayPal also emailed me a form that I can fill out to start up an FBI report for the FBI to go look into this matter and see what they can do. I would say that all of us should also go to that link and file a grievance so the FBI can fight in our behalf. Here is the information I just received from PayPal:

Thank you for contacting PayPal Customer Support. My name is Jorge and I am happy to assist you. If you did not open a dispute on a transaction within 45 days, you aren’t covered by PayPal Purchase Protection. However, you can still file a report online through the Internet Crime Complaint Center, or IC3.

The IC3 was established as a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C) to serve as a means to receive Internet related criminal complaints.

The IC3 accepts online Internet crime complaints from either the actual victim or from a third party to the complainant. They will process your complaint if they receive accurate and complete information from you.

When filing a complaint, provide the following information:
•   Your name
•   Your mailing address
•   Your telephone number
•   The name, address, telephone number, and Web address, if available, of the individual or organization you believe defrauded you.
•   Specific details on how, why, and when you believe you were defrauded.
•   Any other relevant information you believe is necessary to support your complaint.

You can file a complaint with the IC3 at www.ic3.gov.

To learn more about PayPal's Buyer Protection Policy, go to www.paypal.com and click "Security and Protection" at the top of the page.
Don't forget, we're always around if you need us. Just click "Help" in the top right corner of any PayPal page to visit our improved Help Center.

Add your mobile number to your PayPal account so we can reach you right away if we ever need to verify account activity with you. Simply log in to your PayPal account, click "Profile" near the top of the page and then click "Update" beside "Phone."

You can also make and receive payments with your mobile phone when you add it to your PayPal account. After you confirm your number and create a PIN, you'll be able to get money, send money, check your balance, or manage your account from your phone using simple text messages.
Sincerely,
Jorge
PayPal Customer Solutions
PayPal, an eBay Company


By the way, I still have an active case with Bank Of America. I just sent them a 23 page fax containing my complaint along with several emails from Alpha Technology that shows how they have been deceptive to us along the way.  Their emails are the best way to demonstrate what they promised us and how they have led us along.  I plan to send as many of those old forum emails and other AT emails that I received. There is plenty of evidence that AT tried to make themselves look good on paper but have produced nothing but excuses all this time. I even have some of the UK laws posted by some of you from this forum and from the BitCoinTalk forum referred to so that the FBI can contact the appropriate agencies in the UK to look into Alpha Tech activities and practices.

You know, AT could have just kept things simple and refunded whomever wanted to be refunded but instead they have broken their own country's consumer protection laws. I guess they thought no one who is their customer is competent enough to read things for themselves and take action. Well, I think there are plenty of us who are willing to take action.

Don't miss out. Call PayPal and file with the FBI to start the process of seeking justice concerning the practices of Alpha Technologies.

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