braaaah: After you send the n180 form, Alpha will have a deadline to respond. If they don't respond, you win by default. Most likely they will wait till the very end and then respond, and you'll go to small claims. As long as you didn't agree to that 30% refund as a "full and final settlement", then you're good and you'll win in court. Even if you did, you'll probably win since UK law is above their shitty TOS.