Hello there,
In regards to our ongoing court dispute we must first state as per our cancellation policy it has been over 5 months since you placed your order therefore you are no longer eligible for a refund. Please note we have been very clear and open with our terms of order, it was released as a news update, it is easily available on our website and you are urged to view it on the product page before you order. The DSR only applies to consumers and you are a business customer with us. I can assure you that our legal matters are dealt with by a leading law firm in the UK. Our terms of order are completely legal in the UK. It was typed up by solicitors who specialize in this area of law. They have advised us that all our customers will be legally classed as businesses for many reasons, one being that the hardware we are selling can only be used for mining cryptocurrencies which is a business practice according to UK law. So we assure you we have done our research on this; we wouldn't be having this discussion if we were breaking the law. Having said that we, and we're sure you feel the same way, would like to avoid having to go to court; this would avoid you having to travel to the UK, pay court fees and having to wait until December in hopes of a refund.
So to save both our time we would like to settle this now, we want to refund you %65 (leaving the vast majority of your funds with you and only %35 for us to pay for the expenses of your order) of your total payment as a gesture of goodwill. Please understand this has been no small undertaking and the vast majority of the funds have now gone into the production of these devices as was the point of this project which was clear from the start. We are under extreme financial pressure and to expect anything higher this late in the process is not realistic as the funds aren't there and to be perfectly blunt we may not be by December.
If you agree to this as a full and final settlement please advise. Your refund will be issued both via PayPal and bank transfer. For an international bank we will need an IBAN and/or an account number (please ensure it is not your local bank account number but the longer one used for international transfer), a swift code and/or your banks address, your account name and address. Please try to provide all or as much of this information as possible in case we run into any issues to save us from having to email again to ask for it. For a UK bank we will only need your account number, sort code, your account name and address.
Regards,
Alpha Technology